Some of it is calls nobody answers. Some of it is sitting in the customer list you already own. Some of it is accounts nobody has ever called. We close all three — for one company per market.
Demand doesn't arrive in one form, and it doesn't leak in one place. Most owners only ever see the first of these.
The phone rings after five and goes to voicemail. A form comes in at 9pm and gets a callback Tuesday. You underestimate this one, because the calls you miss leave no record.
Past customers. Quotes that were declined. Work that got deferred. Agreements about to expire. The cheapest revenue you have access to — and nobody's job is to work it.
Accounts in your territory that are reachable, profitable, and have never been contacted. Prospecting is a full-time role, and most businesses can't justify one.
These aren't three problems. They're one problem in three places: nobody in the building owns the question "did demand actually become revenue?"
It starts with a conversation about your week, not a product demo. Then each layer goes live before the next begins, so you can see it working before you're asked to trust the rest.
We sit down and go through your week — where the phone interrupts you, what gets written down twice, which calls you take that somebody else could, and what falls through when you're busy. Then we agree on what's worth automating and what should stay human. Everything after this is built around that conversation, not a template.
Every call answered — days, nights, weekends, and the second and third call that arrive while someone's already on the first. Our voice agent takes complete information, judges urgency, books into your calendar, and escalates real emergencies to whoever is on call.
You'll notice texting isn't in the list above. Calls are live in your first week, but text messaging switches on roughly two weeks later — federal carrier registration has to approve your business before any company is allowed to send automated texts on its behalf. We file it the day you sign, and it's the same wait for everyone. You should hear it from us up front rather than find out in week two.
At launch, texting covers appointment confirmations, arrival updates, and job-related notices — direct follow-up on something your customer already asked for. Broader campaign texting (win-back outreach, renewal reminders, seasonal promotions) rolls in as a later addition, so it's built on a fully reviewed compliance footing rather than rushed alongside everything else.
We take your customer records, organize them, and put them to work. This is where you get a number you can check against your own books — usually within a few weeks, with no advertising spend at all. For clients whose evenings disappear into invoicing and receipts, we can plug that in here too — once we've seen your real jobs and your real books, not before.
Automated win-back and renewal texting is introduced once your account clears the extra compliance review that broader campaign messaging requires — outreach in the meantime runs through email and manual follow-up so nothing sits idle.
No existing customer list to work from? Just as valuable in the other direction — we build your database from scratch starting the day you sign, so every call, quote, and job becomes clean, organized records instead of scattered memory. Either way, the work happening behind the scenes is the same.
The layer that compounds. We build a list of the accounts and referral relationships that matter most in your business — worked every month under your name, alongside your local search presence, reviews, and advertising.
Answering services take messages. Software makes you run it yourself. Agencies never touch your phone. We do the whole thing, and one person is accountable for whether it worked.
No account manager rotation, no ticket queue, no support line in another state. You have a phone number that reaches the person who built your system.
Every call, booking, and message as it happens — plus what it's worth. Open it at a red light, know exactly where your business stands. Nothing to learn and nothing to maintain.
Your phone number, your customer data, your ad accounts, your reviews. Advertising spend goes straight to the platforms on your card — we never mark it up or hold it.
When you sign, you write down up to eight businesses you consider direct competitors. Those names go into the agreement. We don't work with any of them while you're a client, or for ninety days after you leave.
You know who you actually lose work to better than we ever will — so you define the list, not us.
Plenty of firms will tell you they protect your territory. Ask them to put the names in the contract.
Eight names. Yours to fill in.
No per-minute billing, no per-call charges, no tiers. Advertising spend is separate and goes directly to the platforms on your own card.
For context. A full-time front desk hire runs $3,000–3,500 a month loaded and covers forty hours a week. A marketing retainer alone is typically $2,500–6,000 and never touches your phone.
You tell us about your business once. We handle everything after that — setup, configuration, updates, adjustments. You never learn software.
Where the phone interrupts you, what gets done twice, what falls through. Then we agree what's worth automating.
Voice agent, phone setup, calendar connection, escalation rules. Then we test it until it's right.
Calls answered from week one. Texting follows about two weeks later, once carrier registration clears.
Monthly revenue reports and quarterly planning in person. We stay involved so you never have to think about it.
Then we work around them. We can take over after five, cover weekends only, or just catch the calls your team can't get to. Nobody gets replaced — we handle what one person can't.
From the founderEvery business owner I talked to had the same problem. They were losing work at the front door and didn't have time to fix it. The tools to fix it existed — but nobody was setting them up, running them, and staying accountable for whether they worked.
That's the whole company. We build the system, we run it, and we sit down with you every quarter to make sure it's still earning its keep. And if something breaks, you call me. Not a support line.
Jake MajorFounder · Major Communications · Tucson, Arizona
Fifteen minutes. We'll put our voice agent on a live call so you can hear exactly what your customers would hear. No slides, no deck, no pressure.
Straight through to Jake. If it rings out, you'll get a text back within a minute — which is rather the point.
Text us at (877) 315-7083 to ask about our services, request a quote, or book a consultation — we'll reply to help schedule it. By texting us first you agree to receive SMS replies from Major Communications LLC. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help.
No long-term contract · 60-day exit with no penalty · Zero technical knowledge required